Our Commitment to Your Privacy

The Camps Bay & Clifton Ratepayers Association (CBCRA) respects your privacy and is committed to protecting your personal information in accordance with the Protection of Personal Information Act, 2013 (POPIA) and other applicable South African legislation.

This Privacy Policy explains how we collect, use, store and protect personal information provided through our website, membership applications, donations, newsletters and other interactions with the Association.

Personal Information We Collect

Depending on how you interact with the CBCRA, we may collect the following information:

• Full name and contact details, including email address and telephone number.
• Residential or property address and erf number.
• Membership information, including membership status and payment records.
• Identification or tax information where necessary for a specific administrative or lawful purpose.
• Information submitted through contact forms, volunteer applications and sponsorship enquiries.
• Newsletter subscription preferences.
• Information relevant to civic enquiries, planning matters or community issues brought to our attention.
• Basic technical information generated when visiting our website.

We aim to collect only information reasonably necessary for the purposes for which it is required.

How We Use Your Information

The CBCRA processes personal information for purposes connected with its activities, including:

• Managing membership applications, renewals and membership records.
• Recording membership fees, donations and sponsorships.
• Responding to enquiries, complaints and requests for assistance.
• Communicating with members about Association activities and relevant civic matters.
• Sending newsletters and community updates where permitted by law.
• Coordinating volunteers and community initiatives.
• Considering and responding to planning, environmental and municipal matters.
• Maintaining administrative and financial records.
• Complying with applicable legal and regulatory obligations.
• Maintaining the security and functionality of our website.

We process personal information only where there is a lawful basis to do so, including consent where required, the performance of relevant arrangements, compliance with legal obligations or legitimate interests recognised by POPIA.

Newsletters and Communications

The CBCRA publishes newsletters and community updates concerning matters affecting Camps Bay and Clifton.

Where consent is required, we will obtain it before sending electronic newsletters or fundraising communications. You may unsubscribe from these communications at any time using the unsubscribe link provided or by contacting us directly.

Unsubscribing from newsletters does not necessarily prevent essential administrative communications relating to your membership or enquiries.

Sharing of Personal Information

The CBCRA does not sell personal information.

We may share relevant information with trusted service providers or professional advisers where reasonably necessary for the Association's lawful activities. These may include:

• Website hosting, form-processing and email service providers.
• Newsletter and communication platforms.
• Banking and payment service providers.
• Legal, accounting or other professional advisers.
• Public authorities or other parties where disclosure is required or permitted by law.

Where appropriate, we require parties handling personal information on our behalf to maintain suitable confidentiality and security safeguards.

Storage and Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

Access to membership and administrative records is limited to authorised persons who require the information to carry out the Association's activities.

Retention of Personal Information

Personal information is retained only for as long as reasonably necessary to fulfil the purpose for which it was collected, meet applicable legal requirements or maintain records required for the Association's legitimate activities.

When information is no longer required and there is no lawful reason to retain it, we will take reasonable steps to delete, destroy or de-identify it.

International Service Providers

Some website, email or administrative service providers may process or store information outside South Africa.

Where personal information is transferred internationally, we will take steps to ensure that the transfer complies with the applicable requirements of POPIA.

Cookies and Website Usage

Our website may use cookies and similar technologies to support website functionality, security and performance.

Cookies are small files stored on your device when you visit a website. You can manage or disable cookies through your browser settings, although certain website features may be affected.

Where additional analytics or third-party services are used, their operation and any applicable consent requirements will be considered in accordance with relevant privacy legislation.

Your Rights Under POPIA

Subject to applicable legal requirements, you have the right to:

• Request confirmation of whether we hold personal information about you.
• Request access to your personal information.
• Request correction of inaccurate or outdated information.
• Request deletion of information that we are no longer authorised to retain.
• Object to certain processing of your personal information.
• Withdraw consent where processing is based on your consent.
• Submit a complaint concerning the handling of your personal information.

To exercise these rights, please contact the CBCRA using the details below. We may request reasonable verification of your identity before responding.

External Websites

Our website may contain links to external websites, including community organisations, public authorities and information resources.

We are not responsible for the privacy practices of these external websites and recommend reviewing their individual privacy policies.

Changes to This Policy

We may update this Privacy Policy when necessary to reflect changes in legislation, technology or the Association's operations. The current version will be published on our website.

Contact Us

For questions about this Privacy Policy, requests concerning personal information or privacy-related complaints, please contact:

Camps Bay & Clifton Ratepayers Association (CBCRA)
Email: Email: hello@cbcra.co.za

You may also lodge a complaint with the Information Regulator of South Africa:

Email: POPIAComplaints@inforegulator.org.za
Website: www.inforegulator.org.za